Terms of service

Terms of Service

Last updated: 21 August 2026

Welcome to halonook. These Terms of Service govern your access to and use of halonook.co.za, including browsing our website, creating an account, placing orders, and purchasing products from us.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General Terms

The website halonook.co.za is operated by halonook.

Throughout these Terms of Service, "we", "us", and "our" refer to halonook, while "you" and "your" refer to the person accessing our website or purchasing our products.

By using our website, you confirm that you are legally capable of entering into an agreement under applicable law.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You may not use our website:

  • For any unlawful, fraudulent, or unauthorised purpose.

  • To violate any applicable law or regulation.

  • To attempt to gain unauthorised access to our website or systems.

  • To interfere with the security or operation of the website.

  • To transmit viruses, malware, or other harmful code.

  • To collect or track the personal information of other users without permission.

  • To reproduce, copy, sell, or exploit any part of the website without our written permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms of Service have been violated.

3. Products and Services

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, availability, and other information displayed on our website are accurate.

However, we do not guarantee that all information will always be completely accurate, current, or error-free.

Product colours may appear differently depending on your device, monitor, or screen settings.

We reserve the right to modify, discontinue, or update products and services at any time.

4. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we will contact you where reasonably possible and provide an appropriate solution, including a refund where applicable.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After submitting your order, you may receive an order confirmation by email.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted or that a binding contract has been formed where applicable law provides otherwise.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or product-description error.

  • We suspect fraudulent or unauthorised activity.

  • Incorrect or incomplete information has been provided.

  • We are unable to fulfil the order for reasons beyond our reasonable control.

If payment has already been received for an order that we cancel, we will arrange an appropriate refund.

6. Pricing

All prices displayed on halonook.co.za are in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice.

Any applicable delivery charges or additional fees will be displayed during the checkout process where reasonably possible.

If an obvious pricing error occurs on the website, we reserve the right to correct the error and cancel an affected order where legally permitted.

7. Payment

Payment must be made using one of the payment methods available during checkout.

You confirm that you are authorised to use the payment method provided.

Payments may be processed by third-party payment providers. Your use of such payment services may also be subject to the provider's own terms and conditions.

We do not knowingly retain complete payment-card details on our own systems where payment processing is handled by a third-party payment provider.

8. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated timeframe communicated at checkout or after your order is placed.

Delivery times may vary depending on:

  • Your delivery location.

  • Product availability.

  • Courier or shipping delays.

  • Public holidays.

  • Weather conditions.

  • Customs or border procedures.

  • Circumstances beyond our reasonable control.

You are responsible for providing accurate delivery information.

If an incorrect or incomplete address is provided and additional delivery costs are incurred, you may be responsible for those costs where permitted by applicable law.

9. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Nothing in these Terms of Service is intended to remove or restrict any consumer rights available under applicable South African law.

Where a product is defective, damaged, incorrectly supplied, or otherwise qualifies for a statutory remedy, we will provide the remedy required by applicable law.

Please review our Return & Refund Policy before making a purchase.

10. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it is dispatched where possible.

Certain cancellation rights may apply under South African consumer-protection legislation depending on the circumstances of the transaction.

11. Promotions and Discounts

From time to time, halonook may offer discounts, promotions, vouchers, or special offers.

Promotions may be subject to additional terms, including:

  • Expiry dates.

  • Minimum purchase requirements.

  • Product exclusions.

  • One-use-per-customer restrictions.

  • Other promotional conditions.

Unless expressly stated otherwise, promotions cannot be combined.

We reserve the right to correct obvious errors or withdraw promotions where necessary.

12. Intellectual Property

All content available on halonook.co.za, including:

  • Logos.

  • Brand names.

  • Product photographs.

  • Images.

  • Graphics.

  • Text.

  • Product descriptions.

  • Videos.

  • Website design.

  • Layouts.

  • Software.

  • Other website materials.

is owned by or licensed to halonook and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

13. Customer Accounts

If you create an account with halonook, you are responsible for maintaining the confidentiality of your account information and password.

You agree to provide accurate and current information when creating or maintaining an account.

You are responsible for activities carried out through your account unless the activity occurred through no fault of your own.

Please notify us promptly if you believe your account has been accessed without your authorisation.

14. User Reviews and Content

If you submit reviews, photographs, comments, testimonials, or other content to halonook, you confirm that:

  • You have the right to submit the content.

  • The content does not infringe another person's rights.

  • The content is not fraudulent, unlawful, defamatory, abusive, or misleading.

  • The content does not contain malicious software.

By submitting content, you grant halonook permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms of Service.

15. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, hosting providers, analytics providers, advertising platforms, and other service providers.

These third parties may have their own terms and privacy policies.

We are not responsible for the independent actions, content, policies, or availability of third-party services, except where responsibility cannot legally be excluded.

16. External Links

Our website may contain links to third-party websites.

These links may be provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

Accessing third-party websites is at your own discretion.

17. Website Availability

We make reasonable efforts to keep halonook.co.za available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available.

  • Uninterrupted.

  • Secure.

  • Error-free.

  • Free from viruses or other harmful components.

The website may occasionally be unavailable because of maintenance, technical problems, security measures, updates, or circumstances outside our reasonable control.

18. Disclaimer

To the extent permitted by law, information provided on our website is provided for general informational and shopping purposes.

We make reasonable efforts to provide accurate information but do not guarantee that every piece of information on the website will always be complete, accurate, or current.

Nothing in these Terms of Service excludes any consumer protection, warranty, or other legal right that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, halonook will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or inability to use the website.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms of Service is intended to remove or reduce any rights or remedies available to consumers under applicable South African law.

20. Personal Information

We collect and process personal information in accordance with our Privacy Policy and applicable data-protection legislation, including the Protection of Personal Information Act (POPIA), where applicable.

Personal information may be processed for purposes including:

  • Processing orders.

  • Processing payments.

  • Delivering products.

  • Providing customer support.

  • Communicating with customers.

  • Improving our website and services.

  • Preventing fraud.

  • Complying with legal obligations.

Please refer to our Privacy Policy for further information.

21. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute relating to these Terms of Service or your use of the website will be dealt with in accordance with applicable South African law, subject to any mandatory consumer rights and legal requirements.

22. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on halonook.co.za with a revised "Last updated" date.

Your continued use of the website after an updated version has been published constitutes acceptance of the updated Terms of Service, to the extent permitted by applicable law.

23. Contact Us

If you have any questions about these Terms of Service, please contact us:

halonook
Website: halonook.co.za
Email: mozbookinfo@gmail.com

When contacting us about an order, please include your order number where applicable.

24. Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict, or waive any rights you may have under applicable South African consumer-protection legislation.

Where a provision of these Terms of Service conflicts with a mandatory provision of applicable law, the applicable law will prevail.

By using halonook.co.za or purchasing products through our website, you acknowledge that you have read and understood these Terms of Service.